Appointments

Please read the information HERE carefully before proceeding to book your appointment

eConsult is free to use for NHS patients. Use eConsult to ask your GP surgery about your health symptoms, conditions or treatment. You can even request things like sick notes and GP letters.

• Find your symptom, condition or request.
• Fill out a quick form.
• The practice responds with advice, a prescription or an appointment.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01642 244766, Monday to Friday from 8am

However, if there are no appointments available you can request that you have a telephone consultation with the doctor.

Emergency appointments are available, however if you state that it is an emergency and the doctor feels otherwise then he/she will tell you during your consultation. 

We always endeavour to see all sick children as soon as possible, preferably the same day.

To request a routine appointment in the next 7 days:

• use our online system via the link at the top of this page
• phone us on 01642 244766, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Appointments with the nurses can also be made up to four weeks in advance. They are available Monday to Friday and can treat a number of conditions. Please also ensure that you arrive on time for your appointment with the nurse. If you are 8 or more minutes late you will not be seen and asked to make another appointment. 

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01642 244766, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

Time Keeping

It is important that you arrive on time for your appointment and inform staff at reception that you are here. If you are 10 or more minutes late for your doctor’s appointment then you will be asked to make another appointment. 

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Dr Shah and Dr Shenoy are GP Trainers.  This means that we invite GP Registrars, who are fully qualified doctors, to join the practice for six months to gain experience in general practice.